Shipping Areas
We currently support shipping to the United States, Canada, Australia, and select countries/regions in Europe.
Specific available shipping destinations are displayed at checkout.

Carriers
We may use carriers such as USPS, FedEx, UPS, DHL, etc. for shipping.
The actual carrier will be selected based on destination, order details, and available shipping options, and will be confirmed in the shipping notification.

Order Processing Time
Orders are typically processed and shipped within 24 hours (excluding weekends and holidays).
During peak seasons or promotional periods, processing times may be slightly delayed. If there are significant delays, we will notify you through the order page or via email.

Shipping Costs & Free Shipping
Shipping costs are automatically calculated at checkout based on the destination, order value, and shipping method.

Free Shipping Policy:

• Free shipping on orders over $160 for domestic U.S. orders.

• Free shipping on orders over $260 for Canada, Australia, and select European countries/regions.
  Free shipping eligibility and thresholds are displayed at checkout and may vary by region.

Duties & Taxes
In some cases, orders may be subject to customs duties or import taxes.
These fees depend on the customs regulations of the destination country/region.
If taxes are not displayed at checkout, customs duties or import taxes are typically the responsibility of the recipient.

Estimated Shipping Time
Shipping times depend on the destination and shipping method. Estimated times are as follows:

• U.S.: 3–7 business days

• Canada: 5–10 business days

• Australia & select European countries/regions: 7–15 business days
  These are estimated delivery times, and actual delivery may be affected by weather, customs, or carrier arrangements.

Order Tracking
Once your order has shipped, we will send tracking information via email.
You can also check the latest tracking status on the order tracking page by entering your order number.
Tracking information usually updates within 24 hours.

Damaged or Lost Shipments
If your item is damaged during shipping, please contact us within 3 days of receiving it and provide your order number and photos of the damage.
Once the issue is confirmed, we will offer a replacement, resend, or refund.
If the package is suspected to be lost, we will assist you in initiating an investigation with the carrier.

Address Accuracy
Please ensure that your shipping address is accurate and complete.
If delivery fails or the package is returned due to incorrect address information, additional fees or delays may apply.

Exceptional Situations
In case of logistical issues (e.g., no tracking updates, misdelivery, damage, etc.), please contact us immediately with your order number and tracking number, and we will assist in resolving the issue.

Return Address
All returns must first contact customer service to obtain an RMA (Return Merchandise Authorization) and the return address.
Packages returned without authorization may not be accepted or processed.

Contact Us
Phone: [phone]
Email: info@modearo.com
Customer Service Hours: 24/7 support