Q: Can I cancel my order before it ships?
A: Yes, you can. Please contact us as soon as possible before the order enters the shipping process. We will verify the order status and assist with the cancellation if possible.
Note: After the order is submitted, it will proceed through picking, packing, and dispatch. Once it enters the shipping or carrier handoff stage, cancellation may no longer be possible.

Q: How do I cancel my order?
A: Please contact customer support as soon as possible and provide your order number along with the email (or phone number) used to place the order for verification:
• Email: info@modearo.com
• Phone: +1 (235) 202-2434
• Customer Support Hours: 24/7, available year-round (365 days).

Once we receive your request, we will check the order status and inform you whether cancellation is possible and the next steps.

Q: Can I cancel my order after it has shipped?
A: Generally, no. Once the order has been shipped or handed over to the carrier, the system cannot directly intercept or cancel the shipment.
If you still wish to cancel the order, please refer to our return and exchange policy: you can apply for a return after receiving the order by following the return process.

Q: Is there a cancellation fee?
A: In most cases, if the order is successfully canceled before it ships or enters the shipping process, we do not charge a cancellation fee.
If the order is in a special process like interception or recall, the carrier or warehouse may incur actual fees (if applicable). Any such fees will be based on the specific situation, and we will inform you before proceeding.

Q: Return and Exchange Policy
A: After the order has been shipped, if you wish to return or exchange the item, please refer to our return and exchange policy. All returns and exchanges will be processed after we receive and inspect the returned item.

Q: Are the cancellation rules the same for international orders (U.S./Canada/Australia/Europe)?
A: The rules are the same. However, international orders are usually harder to intercept after dispatch and shipping, so we recommend contacting us as soon as possible after placing your order to confirm the status.
We currently ship to the U.S., Canada, Australia, and select European countries/regions. Availability and shipping arrangements are displayed at checkout.