About Us
Q: What does your company do?
A: We are an e-commerce platform specializing in curated women’s fashion, handbags, and shoes. We offer more than just apparel; we aim to bring the art of living to you. Every carefully selected dress, every classic handbag, and every exquisite pair of shoes carries our commitment to quality and our deep understanding of beauty and confidence.

Order Payment and Shipping
Q: How do I place an order?
A: Simply browse our website, select the desired items, add them to your cart, proceed to checkout, fill in the relevant details, and choose your payment method to complete the order.

Q: How long will it take for my order to ship?
A: Orders are typically processed and shipped within 24 hours (excluding weekends and holidays). After shipping, we will send tracking information. For details on shipping range, fees, estimated delivery times, and handling logistics issues, please refer to our Shipping Policy.

Q: What payment methods can I use?
A: We support a variety of common payment methods. The available payment options will be displayed on the checkout page. You can select the payment method that best suits you from the options provided by the system to complete your order.

Q: Is my payment secure?
A: We use secure payment processing systems and encryption technology to help protect your payment information. All transactions are processed through secure third-party payment services, and we do not store your full payment card details directly.

Q: What should I do if my payment fails?
A: If you encounter a payment failure during checkout, please try the following steps:

1. Verify billing information: Ensure that the billing address, credit card number, expiration date, and CVV code are correct. Incorrect billing details may cause payment failure.

2. Check account balance and limits: Ensure that your payment account (e.g., credit card, debit card, or e-wallet) has sufficient funds and hasn’t exceeded payment limits.

3. Try a different payment method: If payment fails, you can try using another payment method (e.g., change your credit card or use an e-wallet).

4. Contact your bank or payment provider: If the payment details are correct and the account has enough balance but the payment still fails, it’s recommended to contact your bank or payment provider for assistance.

5. Retry payment later: Sometimes, payment failures can be due to temporary network issues or delays in payment processing. You can try completing the payment later.

6. Contact us: If the issue persists, or you need further help, please contact our customer support team, and we will assist you as soon as possible.

Payment Security Statement
Payments are processed securely by our payment service providers shown at checkout; we do not store full card numbers.

Shipping Range
Q: Do you offer international shipping?
A: Yes. Currently, we ship to the United States, Canada, Australia, and Europe (select countries/regions). If your country/region is not listed on the checkout page, shipping is not available. For details on shipping range, fees, estimated delivery times, and handling logistics issues, please refer to our Shipping Policy.

Shipping Time
Q: How long will it take to receive my order?
A: Shipping time depends on the shipping method selected at checkout and the destination. Estimated delivery times are as follows (business days, excluding weekends and holidays), and actual times may vary based on the checkout page and carrier shipping status:

• United States: approximately 3–7 business days

• Canada: approximately 5–10 business days

• Australia & Europe (select countries/regions): approximately 7–15 business days.
  Please note that shipping times are estimates and may be affected by weather, customs, or carrier issues. If delivery exceeds the expected time, we will notify you by email or SMS and assist in investigating the issue with the carrier or provide alternative arrangements.

Return/Exchange Window
Q: What is the time limit for returns and exchanges?
A: Please initiate a return or exchange request within 30 days from the date of receipt. After 30 days, we may not be able to process your return or exchange.

Q: What is your return/exchange policy?
A: You may submit a return or exchange request within 30 days of receipt. To ensure the item can be resold, the returned item must be unused, unwashed, free of odors, stains, and damage, with intact tags (if applicable) and original packaging (if applicable). If you use our provided prepaid return label, a $10 return label fee will be deducted from your refund. If you choose to return the item yourself, shipping fees are your responsibility (unless we made an error or the product has quality issues). For more details on non-returnable/exchangeable items, refund processing time, and refund methods, please refer to our Return & Exchange Policy.

Refund Time
Q: When will I receive my refund?
A: After return acceptance, we will initiate the refund within 1-3 business days. Banks/payment platforms typically take 5-10 business days to process the refund. Please refer to our Return & Exchange Policy.

How to Contact Customer Service
Q: How can I contact customer service?
A: Phone: +1 (235) 202-2434; Email: info@modearo.com;
Customer Service Hours: 24/7, all year round. For assistance, please visit our Contact Us page.
We provide service 365 days a year and typically reply to inquiries within 48 hours.

Order Modifications/Cancellations
Q: Can I modify or cancel my order after placing it?
A: If the order has not yet been processed or shipped, you can contact us via email or phone to request a modification. If the order has already shipped, we cannot modify it, but you can initiate a return based on our refund policy after receiving the product.

Customs Duties
Q: Will I need to pay customs or import taxes?
A: Yes, your order may be subject to local customs regulations. Customs duties and import taxes are typically the responsibility of the recipient based on the destination country’s customs rules. If the taxes are not displayed as included at checkout, these fees will be your responsibility.

Discounts and Promotions
Q: Are there any discounts or promotions?
A: We periodically offer promotions and discounts. It’s recommended to subscribe to our newsletter or check our announcements for the latest updates. You can unsubscribe at any time.